1. Project Background

In early 2025, a Moscow-based furniture distributor reached out to us after discovering our ergonomic seating series online. Their business mainly supplies office furniture to local dealers, co-working spaces, and government project contractors.
The customer had previously faced issues with unstable chair quality and delays from other suppliers. Therefore, they were searching for a manufacturer capable of providing consistent production capacity and customized service.

2. Understanding Client Needs

Through initial discussions, we identified three key expectations:

1. High-comfort ergonomic design suitable for long-hour office use.

2. Stable quality control due to frequent repeat orders.

3. Competitive wholesale pricing for dealer distribution.

We recommended our MEI YI ergonomic mesh chair series, which matched their structure, comfort, and budget requirements. The client requested samples in two colors—black and gray—to test in their local market.

3. Sample Testing & Technical Confirmation

The client evaluated the samples for nearly three weeks. Their feedback focused on lumbar support strength, mesh elasticity, and armrest adjustability.
We made two small adjustments for the bulk order:

• Reinforced the Class-3 gas lift to improve stability in colder climates.

• Customized the armrest padding thickness based on local preferences.

These optimizations increased customer confidence and accelerated the order confirmation.

4. Mass Production & Quality Control

Once the client confirmed the order for 400 units, production began immediately.
To ensure quality consistency, our QC team implemented:

• Pre-production testing on raw materials (mesh fabric tension, base load-bearing tests).

• Mid-production inspections (frame alignment, screw torque checks).

• Final assembly QC with 100% functional testing: height adjustment, swivel, and tilt mechanism.

We also provided packaging customization with Russian/English bilingual labels, making it easier for the distributor’s downstream dealers.

5. Shipping Arrangement to Russia

Given the customer’s shipping preference and the cost advantage, we arranged FOB Ningbo with a 20GP container loading plan specifically optimized for chair volume.
To avoid damage during long-distance transportation:

• All chair bases were protected with EPE foam.

• Key joints were individually reinforced.

• Additional corner protection was added for winter shipping.

The container departed on schedule and arrived at St. Petersburg port within the expected lead time.

6. Customer Feedback & Ongoing Cooperation

Upon product arrival, the client reported:

• Zero missing parts

• Zero packing damage

• Smooth assembly feedback from their dealers

• Strong market acceptance of both color options

The distributor has since communicated interest in expanding to monthly repeat orders and exploring new categories such as executive leather chairs and workstation desks. This project has laid the foundation for a stable long-term partnership.