MEI YI Furniture's Technical Support Service

Mei Yi Furniture provides comprehensive technical support to ensure perfect output from design to production. We provide 24-hour online service to solve any problems in a timely manner. Our team provides customized installation tutorials and guidance to help customers install efficiently. Meiyi Furniture is committed to providing a comfortable, healthy and environmentally friendly office environment

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MEI YI Furniture's Service Advantages

#01

Customized design

Produce according to the products or drawings provided by customers

#02

24/7 online support

Need help? Our customer support team is available 24/7 to assist with any questions or issues, no matter the time zone.

#03

Custom branding

We can create a flat or three-dimensional logo based on the company logo provided by the customer.

#04

Warranty Service

As long as it is not man-made damage, we provide a 5-year warranty service

#05

Material safety

We use E1 grade boards that meet national standards and are environmentally friendly, healthy and odorless

#06

Flexible Payment Options

We provide multiple payment methods such as online, offline or credit card

#07

End-to-End Project Management

From design to installation, we manage every aspect of your project, ensuring a smooth and efficient experience from start to finish.

#08

3D Design

Provide customers with space solutions and customize a series of products

MEI YI Furniture's Customization Furniture Service Support

We provide high-quality product customization services based on customer needs

1. Whether it is office furniture, bedroom furniture, hotel furniture, or school furniture, we can customize the design to your requirements and style.

2. From the product's board material and color to packaging, we can complete it according to your requirements

3. Before production, we will provide 3D renderings and CAD drawings as well as quotations for your review. You will have the opportunity to test and provide feedback to ensure that everything is perfect.

During-Sales Service

1. Throughout the production process, we’ll keep you updated on progress and address any questions or adjustments you may need.

2. Our in-house quality control team closely monitors every stage of manufacturing to ensure your order meets the highest standards.

3. We inspect all our products exhaustively before dispatch to ensure they meet your specifications and are in perfect delivery condition.

4. We will complete the delivery within the time agreed with you. 5. We ensure that all installation materials, tools, and manuals are ready before delivery for smooth installation on site.

After-Sales Service

1. Our professional customer service team is available 24 hours a day to assist you with any questions or queries you may have after installation.

2. If the product is damaged and it is our fault, we will reissue it or compensate you.

Technical Support

One-Stop solution

From design to manufacturing, shipping, installation, and after-sales, we offer a full-service experience. You only need to work with one point of contact for all stages of the project.

Logistics & Delivery management

We handle all logistics, ensuring on-time delivery, proper packaging, and safe transportation to your site.

One-on-one service

We provide one-on-one installation tutorials to ensure that you can complete the installation smoothly.

Quality assurance

If it is not caused by human error, there is a 5-year quality assurance service.

Logistics & Customs clearance support

1. We work with reliable global logistics companies to ensure timely delivery to any country or region.

2. We handle all necessary customs documentation and procedures, ensuring smooth customs clearance at the destination.

3. We provide real-time tracking information so you can follow the progress of your shipment until it arrives at the port or at your doorstep.

4. We ensure that all panels are carefully packed to avoid any damage during transportation and the materials used comply with international shipping standards.

5. Our team can provide consultation on any potential duties or taxes that may apply in your region, helping you plan your budget effectively.

Service commitment & Customer assurance

1. Our goal is to exceed our customers' expectations by providing reliable products, responsive service, and personalized solutions.

2. We provide clear and honest communication throughout the entire process, from the initial consultation to post-installation support.

3. We promise to deliver your order on time and according to the agreed timetable and notify you of any delays.

Frequently Asked Questions

Service

ls there cheap shipping cost to import to our country?

For small order,express will be best. And for bulk order,sea ship way is best but take much time; For urgent orders,we suggest via air to airport plus our ship partner send to your door. When we calculate the freight for you, we will choose the cheapest,safest express company. lt is the freight company that asks us to pay, so we can not make it cheaper. lf you have your own agent in China, we can send the package to your agent.

Why choose us?

A. Business Type: Furniture Manufacture,Production and export trade experience: Over 15 years Factory area:10000 + square meters Member:>100 staffs Design Team: Minimum 20 pax to organize

B.Customization: Welcome to OEM and ODM or Project.

C.Delivery:15days for 20GP, 25days for 40HQ.

D. Testing center is available in our factory, and regularly through national authoritative organization authoritative authentication, ensure that each product is qualified. E.Competitive price from factory directly.

Can you handle small orders ?

Of course, in order to support clients' business, We also take small orders.

What's your products range?

1.Whether you need office furniture, home furniture, hotel furniture, school furniture.or special custom furniture products, we can meet your requirements.

2.-Products including office table, office chair, office filing cabinet, office workstation,Office sofa, office reception ,office conference room and so on, Simple Leisure Sets etc.

Do you have any questions?

Contact one of our sales representatives or fill out this form.