1. Client Background

• Sourcing 500 high-quality conference tables fast enough to meet Q3 demand.
• Finding a supplier that could deliver Jamaica-compliant, cost-competitive products (imported U.S. tables were 30% pricier and had 16-week lead times).

2. Customer Requirements & Project Objectives

1. Regulatory Compliance: Meet Jamaica’s National Environment and Planning Agency (NEPA) Eco-Furniture Regulations (E1-grade materials, formaldehyde emissions ≤0.124mg/m³).
2. Functional Customization:
   • Integrated dual cable management slots (to accommodate laptops, projectors, and video conferencing tools for hybrid meetings).
   • Rounded table edges (to reduce workplace injury risks, a top priority for corporate clients).
   • Reinforced steel frame (supports 200kg load capacity, for heavy equipment like presentation monitors).
3. Aesthetic Alignment: Dark walnut finish (the distributor’s top-selling office furniture color, matching 90% of Jamaican corporate interior schemes).
4. Timeline & Scale: Deliver 500 tables within 12 weeks, with flat-pack packaging to reduce shipping costs and simplify client installation.

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3. Customization & Design Process

• Finish Validation: The team shipped 3 physical wood swatches (light oak, dark walnut, mahogany) to Kingston; the distributor selected dark walnut after surveying 10 key corporate clients.
• Functional Prototyping: A 1-unit prototype was built with dual cable slots, rounded edges, and a steel frame. The distributor tested it in a client’s meeting room for 5 days: feedback confirmed the cable slots eliminated 80% of desk clutter, and the rounded edges addressed safety concerns.
• 3D Rendering Alignment: MEI YI shared 3D renderings of the final design (including measurements tailored to Jamaican standard meeting room sizes: 2.4m length, 1.2m width) for final approval.

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4. Production & Quality Assurance

• Production Schedule:
  • Weeks 1–2: Material sourcing (FSC-certified E1-grade wood, galvanized steel frames).
  • Weeks 3–9: Mass production (2 lines, 35 tables per line per week).
  • Weeks 10–11: Quality inspection & packaging.
• Rigorous Quality Checks:
  1. Material Audit: 10% of wood panels were tested for E1-grade compliance; all met NEPA’s formaldehyde limits.
  2. Functional Test: 5% of tables were tested for cable slot functionality (wires routed smoothly) and frame stability (supported 220kg without wobbling).
  3. Finish Inspection: Every table was checked for uniform walnut color, no scratches, and smooth rounded edges.
• Compliance Documentation: MEI YI prepared NEPA-approved E1-grade certificates and FSC certifications for each shipment, to expedite Jamaican customs clearance.

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5. Logistics & Delivery

• Packaging: Each table was flat-packed (disassembled into tabletop, frame, and legs) with reinforced cardboard and corner protectors, reducing shipping volume by 40% (and cutting costs by 25% vs. fully assembled tables).
• Customs Clearance: Pre-submitted ISO, E1-grade, and FSC documents ensured clearance through Kingston Port in 2 days (vs. the typical 5–7 days for uncertified furniture).
• Timeline: The 500 tables arrived at the distributor’s Kingston warehouse in 11.5 weeks (3 days ahead of schedule). Each shipment included a bilingual (English/Patois) digital assembly guide, with step-by-step videos for the distributor’s client installation teams.

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6. Customer Feedback & Project Results

• Sales Performance: 320 of the 500 tables were sold in the first 6 weeks of Q3 (28% faster than the distributor’s prior inventory turnover rate). Key clients included a national bank (ordering 50 tables for its new headquarters) and a telecom firm (ordering 30 tables for regional offices).
• Client Satisfaction: 95% of corporate clients rated the table’s “functionality” and “aesthetic fit” as “excellent” in post-installation surveys; one bank noted, “The cable slots made our hybrid meetings 50% more efficient.”
• Cost & Margin Benefits: MEI YI’s pricing was 15% lower than U.S. imports, boosting the distributor’s profit margin on conference tables from 20% to 35%.
• Long-Term Partnership: The distributor named MEI YI its “exclusive conference table supplier” and placed a follow-up order for 300 tables (for Q4 demand) 8 weeks after the initial delivery.

“MEI YI didn’t just deliver tables—they delivered a solution that solved our inventory crunch, met Jamaican regulations, and made our clients happy. We couldn’t have handled Q3’s boom without them.”