1. Client Background

• Local Vietnamese furniture suppliers could only deliver basic workstations (no integrated storage or dividers) in 10 weeks, which didn’t meet the team’s need for organized, semi-private spaces.
• Imported workstations from Southeast Asia were 25% over budget, with limited customization for the firm’s open-plan layout.

2. Customer Requirements & Project Objectives

1. Regulatory Compliance: Meet Vietnam’s Ministry of Natural Resources and Environment E1-grade standards (formaldehyde emissions ≤0.124mg/m³) for imported office furniture.
2. Functional & Space Efficiency:
   • 2-person workstations (to support team collaboration for customer service pairs) with 60”x30” work surfaces (enough for dual monitors).
   • 18” tall fabric dividers (to provide semi-privacy without blocking open-plan communication).
   • Under-desk storage cabinets (for employee personal items and team documents, reducing clutter in the open space).
3. Aesthetic Alignment: Light oak worktops + matte black frames (matching the firm’s “modern, bright” office decor, selected via employee vote).
4. Timeline & Scale: Deliver 50 workstations within 8 weeks, in time for the new hires’ onboarding.

3. Customization & Design Process

• Layout & Finish Validation: The team shared 2 workstation layout options (2-person vs. 4-person) and 3 finish swatches (light oak, maple, gray) with the firm. The 2-person layout was selected for its balance of collaboration and space efficiency; light oak + matte black won 75% of employee votes for its “bright, energetic” look.
• Prototype Testing: A full 2-person workstation was built and shipped to Ho Chi Minh City for a 5-day trial. A customer service pair noted: “The divider lets us focus on calls but still ask our partner for help quickly—way better than a fully open desk. The under-desk storage keeps our team’s order documents organized.”
• 3D Rendering Alignment: MEI YI provided 3D renderings of 50 workstations arranged in the firm’s open-plan space, confirming the layout fit 100 employees (plus walkways) without overcrowding.

4. Production & Quality Assurance

• Production Schedule:
  • Weeks 1–2: Material sourcing (FSC-certified E1-grade light oak, durable fabric dividers, matte black steel frames).
  • Weeks 3–7: Mass production (1 line, 10 workstations per week—with 2 inspectors assigned to check divider height and storage functionality).
  • Week 8: Final inspection, packaging, and freight preparation.
• Rigorous Quality Checks:
  1. Compliance Testing: 10% of workstations were tested for E1-grade emissions (all met Vietnamese standards).
  2. Functional Testing: Each divider was checked for stability; under-desk cabinets were cycle-tested 150 times to confirm smooth opening/closing.
  3. Finish Inspection: Every workstation was verified for uniform light oak coloring and scratch-free worktops.

5. Logistics & Delivery

• Packaging: Each workstation was flat-packed (to reduce shipping volume) and wrapped in moisture-resistant film (to protect against Vietnam’s humid climate) + reinforced cardboard.
• Customs Clearance: Pre-submitted ISO/E1/FSC documents were shared with Vietnamese customs 1 week in advance—clearing the port of Ho Chi Minh City in 2 days (vs. the typical 4-day delay for uncertified goods).
• Final Delivery: The 50 workstations arrived at the firm’s office 1 day early (7.5 weeks total). MEI YI included a Vietnamese-language assembly guide (with step-by-step photos) and a local contact for post-delivery support.

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6. Customer Feedback & Project Results

• Team Collaboration & Productivity: 90% of employees reported “better balance of focus and teamwork” with the 2-person workstations; the customer service team’s average call resolution time dropped by 10% (thanks to easier peer support).
• Space Efficiency: The 50 workstations fit 100 employees in the open-plan space—20% more than the firm’s original layout plan (freeing up space for a new break area).
• Durability & Satisfaction: After 6 weeks of daily use, no workstations showed damage; 85% of new hires noted the workstations “made them feel welcome and organized” on their first day.
• Cost Savings: MEI YI’s pricing was 20% lower than regional imports, allowing the firm to invest in additional office amenities (like ergonomic chairs for the team).
• Repeat Partnership: The firm placed a follow-up order for 30 more 2-person workstations 8 weeks post-delivery, to outfit its expanding marketing team.