1. Client Background

2. Customer Requirements & Project Objectives

• Aesthetic Alignment: Match the desk’s wood finish and LED lighting to the hotel’s “light tropical” lobby decor (as shown in the image).
• Functional Fit: Add hidden storage compartments (for front-desk supplies) and a curved counter (to improve guest-staff interaction).
• Timeline: Deliver desks within 8 weeks to complete lobby renovations before the peak tourist season (winter in Northern Hemisphere).

3. Customization & Design Process

1. Finish Sampling: Provided 3 wood-tone swatches; the hotel selected a light oak finish (matching its tropical lobby theme).
2. Functional Tweaks: Added 2 hidden under-counter drawers (per the client’s request) and finalized the curved counter shape via 3D renderings.
3. Prototype Approval: Sent a 1:2 scale prototype to Bali; the hotel approved the design, lighting, and storage functionality within 3 business days.

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4. Production & Quality Assurance

• Production: Allocated a dedicated custom line for the 5 desks, starting 2 days post-prototype approval to hit the 8-week timeline.
• Quality Checks: 3-tier inspections:
  • Material audit (E1-grade eco-friendly wood panels, FSC-certified).
  • Functional test (smooth drawer operation, stable LED lighting).
  • Finish review (uniform light oak tone, no scratches).
• Labeling: Added bilingual (Indonesian/English) care instructions.

5. Logistics & Delivery

• Freight Partner: Indonesia-focused carrier with experience in hotel furniture shipping, handling customs clearance (pre-submitted FSC/ISO documents).
• Packaging: Shock-resistant, waterproof packaging (to protect the desk’s finish during sea transit).
• Timeline: 5 reception desks arrived in Bali in 7.5 weeks (3 days early), with a local assembly team arranged for on-site setup.

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6. Customer Feedback & Project Results

“MEI YI’s reception desks are the perfect centerpiece for our lobby—guests comment on the design immediately, and the hidden storage keeps our front desk organized. We finished renovations early, and our lobby satisfaction scores are up 20% this season. We’ll order more for our new hotel in Jakarta.”

• 95% guest “excellent” ratings for the lobby’s new reception area.
• On-time peak season readiness (no disruption to guest check-ins).
• 18% cost savings vs. local Indonesian furniture suppliers.