1. Client Background

2. Customer Requirements & Project Objectives

• Comfort & Durability: Mattresses must support 200+ lbs per person, with medium-firm density (aligned with European hotel comfort standards) and stain-resistant fabric (for high guest turnover).
• Compliance: Meet Kazakhstan’s Eco-Friendly Textile Regulations (low-VOC materials, no harmful dyes).
• Timeline: Deliver 330 mattresses within 12 weeks (before the summer tourism season) to complete room renovations on schedule.

3. Customization & Design Process

1. Comfort Testing: Provided 2 mattress samples (medium-firm density) to Almaty; the hotel approved the support level and fabric texture after 1 week of guest trial.
2. Compliance Validation: Shared E1-grade material reports and low-VOC test results (meeting Kazakhstan’s textile regulations) to confirm eligibility.
3. Aesthetic Match: Adjusted the mattress’s quilted pattern to align with the hotel’s “warm luxury” room decor (as shown in the image).

4. Production & Quality Assurance

• Production: Allocated a dedicated line for the 330-mattress order, starting 3 days post-sample approval to hit the 12-week timeline.
• Quality Checks: Conducted 3-tier inspections:
  • Material audit (high-density foam, stain-resistant, low-VOC fabric).
  • Comfort test (medium-firm density, consistent support across the mattress).
  • Durability test (withstands 50,000+ pressure cycles, suitable for hotel use).
• Labeling: Added multilingual (Kazakh/Russian/English) care instructions for hotel staff.

5. Logistics & Delivery

• Freight Partner: Partnered with a Eurasian Customs Union (EAC)-approved carrier, handling border clearance (pre-submitted compliance documents to avoid delays).
• Packaging: Used moisture-resistant, compressed packaging to reduce shipping volume (critical for long-haul transit to Almaty).
• Timeline: 330 mattresses arrived at the hotel in 11.5 weeks (3 days early), with a team of local installers arranged by MEI YI to support room setup.

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6. Customer Feedback & Project Results

“MEI YI’s mattresses transformed our guest rooms—guests consistently mention the comfort in reviews, and the stain-resistant fabric has made housekeeping so much easier. The early delivery let us finish renovations before peak season, and we’ve seen a 12% boost in repeat bookings. We’ll be ordering more for our new branch in Nur-Sultan.”

• Guest Satisfaction: 92% of summer guests rated the mattress “excellent” in post-stay surveys.
• On-Time Renovation: All 330 rooms were ready for peak season, with no guest booking disruptions.
• Cost Efficiency: MEI YI’s pricing cut the hotel’s mattress upgrade budget by 20% vs. European suppliers.