1. Client Background

• Bulk modular workstations at a 15% lower cost than local options.
• U.S.-compliant materials (CARB Phase 2, ANSI/BIFMA safety standards).
• Fast delivery to restock ahead of Texas’s Q2 office expansion season.

2. Customer Requirements & Project Objectives

1. Regulatory Compliance: Meet CARB Phase 2 (formaldehyde ≤0.09 ppm) and ANSI/BIFMA X5.5 (workstation stability/safety) standards (mandatory for U.S. office furniture sales).
2. Modular Functionality:
   • 4-person cubicle clusters (to maximize small office space).
   • Built-in file drawers (lockable, for SMB document security).
   • Adjustable divider heights (36”/42” options, to balance privacy and collaboration).
3. Aesthetic Customization: Terracotta dividers + white worktops (trending in Texas SMB office decor, per the distributor’s 2025 client survey).
4. Timeline & Scale: Deliver 300 workstations (75 4-person clusters) within 10 weeks, with flat-pack packaging for easy client assembly.

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3. Customization & Design Process

• Aesthetic Validation: The team shared 4 divider color swatches (terracotta, gray, blue, green); terracotta was selected after 80% of the distributor’s SMB clients voted for it.
• Modular Prototype Testing: A 1-unit 4-person cluster prototype was built with lockable drawers and adjustable dividers. The distributor tested it in a Dallas startup’s office for 3 days: feedback confirmed the clusters saved 30% of floor space vs. traditional desks, and the lockable drawers addressed document security needs.
• 3D Rendering Alignment: MEI YI provided 3D renderings of the final design (tailored to U.S. standard office dimensions: 6’x6’ per cubicle) for final approval.

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4. Production & Quality Assurance

• Production Schedule:
  • Weeks 1–2: Material sourcing (CARB Phase 2 E1-grade wood, ANSI-compliant steel frames).
  • Weeks 3–8: Mass production (2 lines, 25 clusters per line per week).
  • Weeks 9–10: Quality inspection & packaging.
• Rigorous Quality Checks:
  1. Compliance Test: 10% of workstations were tested for CARB Phase 2 emissions and ANSI/BIFMA stability (all passed).
  2. Functional Test: 5% of units were checked for lockable drawer smoothness and adjustable divider durability.
  3. Finish Inspection: Every workstation was verified for uniform terracotta/white coloring and scratch-free surfaces.
• Documentation: MEI YI prepared CARB/ANSI compliance certificates for each shipment, to expedite U.S. customs clearance.

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5. Logistics & Delivery

• Packaging: Each 4-person cluster was flat-packed (disassembled into dividers, worktops, drawers) with labeled parts and tool kits, reducing shipping volume by 35%.
• Customs Clearance: Pre-submitted ISO/CARB/ANSI documents ensured the shipment cleared Laredo Port in 1 day (vs. the typical 3 days for uncertified furniture).
• Timeline: 300 workstations arrived at the distributor’s Dallas warehouse 2 days early (9.5 weeks total), with a step-by-step English assembly video (viewed 120+ times by the distributor’s clients).

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6. Customer Feedback & Project Results

• Sales Performance: 210 workstations were sold in Q2 (35% faster than the distributor’s prior inventory turnover rate), with key clients including a Dallas tech startup (ordering 20 clusters) and a Houston marketing firm (ordering 15 clusters).
• Client Satisfaction: 92% of SMB clients rated the workstations “excellent” for space efficiency and design; one startup founder noted: “The modular clusters let us add 2 more team members without expanding our office.”
• Cost Benefits: MEI YI’s pricing was 18% lower than local U.S. manufacturers, boosting the distributor’s workstation profit margin from 22% to 37%.
• Repeat Partnership: The distributor placed a follow-up order for 200 workstations (with black dividers) 7 weeks post-delivery, citing “unbeatable value and compliance.”