Full Case Content

1. Client Background

The client is a healthcare facility operator in Greece, managing several public and private hospitals. As part of a facility upgrade program, they planned to replace outdated seating in patient waiting zones with modern, practical, and long-lasting waiting chairs.

After reviewing multiple suppliers, the client selected us due to our extensive experience in manufacturing hospital waiting chairs, strong quality control system, and successful delivery record for international public seating projects.

2. Customer Requirements & Project Objectives

During the initial consultation, the client outlined clear project requirements:

1. 200 sets of waiting chairs designed for hospital waiting areas.

2. High durability and structural stability to withstand continuous daily use.

3. Easy-to-clean and hygienic surfaces suitable for healthcare environments.

4. Comfort-focused seating design to accommodate patients and visitors.

5. Neutral and calming color tones to align with medical interior standards.

They also requested consistent dimensions and uniform appearance to ensure visual harmony across different hospital zones.

3. Customization & Design Process

To meet the project demands, our design and engineering team provided a tailored solution:

• Material Selection: Anti-bacterial metal frames combined with high-density seating surfaces suitable for medical use.

• Ergonomic Design: Optimized seat height and backrest angle to reduce fatigue during long waiting periods.

• Structural Reinforcement: Heavy-duty steel construction to ensure safety and long-term stability.

• Finish Options: Powder-coated surfaces for corrosion resistance and easy maintenance.

• Layout Planning: Multiple seat configurations offered to match various waiting area layouts.

• Design Approval: Detailed CAD drawings and specifications were confirmed before mass production.

4. Production & Quality Assurance

Once all specifications were approved, the order entered full-scale production under strict quality control procedures:

• Raw material inspection before processing

• Welding strength and load-bearing tests

• Surface finish and coating adhesion checks

• Assembly alignment and stability inspections

• Final quality review prior to packaging

All 200 sets were completed within 22 days, ensuring timely delivery for the hospital renovation schedule.

5. Logistics & Delivery

Considering the volume and destination, our logistics team arranged:

• Export-grade packaging with protective wrapping

• Clearly labeled components for efficient installation

• Consolidated sea freight to Greece with secure handling

• Full shipment tracking from factory to destination

The goods arrived on schedule and were received in excellent condition.

6. Customer Feedback & Project Results

Following installation in hospital waiting areas, the client provided positive feedback:

• Improved seating comfort for patients and visitors

• Durable and stable performance in high-traffic areas

• Clean and professional appearance enhancing hospital interiors

• Reduced maintenance requirements due to easy-clean surfaces

• Reliable cooperation experience throughout the project

The successful completion of this project has led to ongoing discussions for future healthcare furniture cooperation.