1. Client Background

• Local Mauritian manufacturers could only produce 20 conference tables monthly (too slow to meet 100-unit Q3 demand).
• Imported tables from South Africa were 30% over budget, with limited modularity (clients wanted tables that adapt to small/big meetings).

2. Customer Requirements & Project Objectives

1. Regulatory Compliance: Meet Mauritius’s Environmental Protection Act E1-grade standards (formaldehyde emissions ≤0.124mg/m³) for imported furniture.
2. Functional Modularity:
   • Split-style modular tables (each 10-seater table splits into 2 5-seater units) to fit small client meetings or large workshops.
   • Integrated cable ports (for video conferencing tools, critical for global partnerships).
    
3. Climate & Aesthetic Fit:
   • Moisture-resistant light oak/walnut finishes (to withstand Mauritius’s humid coastal climate).
   • Neutral wood tones (matching 80% of local corporate office decor, per the wholesaler’s client surveys).
    
4. Timeline & Scale: Deliver 100 tables (50 light oak + 50 walnut) within 10 weeks, to restock for Q3’s peak demand.

3. Customization & Design Process

• Finish & Modularity Validation: The team shipped light oak/walnut finish swatches (tested for moisture resistance) to Mauritius; both were selected to cater to diverse client preferences. The split-modular design was finalized after the wholesaler tested a prototype with 3 corporate clients (all approved the 2-in-1 functionality).
• Prototype Testing: A split-style conference table (light oak) was shipped to Port Louis for a 7-day trial. A hotel chain client noted: “We use the split units for department meetings and rejoin them for board sessions—no need for two separate tables. The cable ports let us host virtual partner calls without messy wires.”
• 3D Rendering Alignment: MEI YI provided 3D renderings of both finish options in a 12-seater office layout, confirming the tables fit Mauritius’s standard meeting room sizes (4m x 3m).

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4. Production & Quality Assurance

• Production Schedule:
  • Weeks 1–2: Material sourcing (FSC-certified E1-grade light oak/walnut, moisture-resistant coatings, modular steel connectors).
  • Weeks 3–9: Mass production (2 lines: 50 light oak + 50 walnut, 15 units/week per line).
  • Week 10: Final inspection, climate-resistant packaging, and freight preparation.
   
• Rigorous Quality Checks:
  1. Compliance Testing: 10% of tables were tested for E1-grade emissions (all met Mauritian standards).
  2. Functional Testing: Each modular connector was tested 50 times for smooth splitting/rejoining; cable ports were verified for 3-wire capacity.
  3. Climate Testing: Tables were exposed to 80% humidity for 14 days (no warping or finish damage).
   

5. Logistics & Delivery

• Packaging: Each table was wrapped in moisture-resistant film + reinforced wooden crates (to protect against coastal transit humidity and rough port handling).
• Customs Clearance: Pre-submitted ISO/E1/FSC documents were shared with Mauritian Customs 2 weeks in advance—clearing Port Louis in 2 days (vs. the typical 6-day delay for uncertified goods).
• Final Delivery: The 100 tables arrived 1 day early (9.5 weeks total). MEI YI included a French-English bilingual assembly guide (Mauritius’s official languages) and a local contact for post-delivery support.

6. Customer Feedback & Project Results

• Sales Performance: 75 of the 100 tables were sold in Q3 (30% faster than prior inventory turnover); key clients included a Port Louis bank (20 tables) and a luxury hotel chain (15 tables).
• Client Satisfaction: 92% of corporate clients rated the modular design “essential” for their meeting spaces; one tourism firm noted: “The split tables let us host 3 small partner meetings at once—critical for our peak season.”
• Durability: After 2 months in Mauritius’s humid climate, no tables showed warping or finish damage (a common issue with prior South African imports).
• Profit Margin: MEI YI’s pricing was 25% lower than regional imports, boosting the wholesaler’s conference table margin from 20% to 35%.
• Repeat Partnership: The wholesaler placed a follow-up order for 80 tables (40 light oak + 40 walnut) 6 weeks post-delivery, to cater to Q4’s government office upgrade demand.