1. Client Background

• Local UK manufacturers could only produce 25 desks monthly, too slow to fulfill the 100-unit order in time for Q3.
• European imports were 30% over budget and lacked the custom finish options needed to match their clients’ diverse office aesthetics.

2. Customer Requirements & Project Objectives

1. Regulatory Compliance: Meet UK Furniture and Furnishings (Fire) (Safety) Regulations 1988 and E1-grade emissions standards for formaldehyde.
2. Functional Design:
   • L-shaped 72”x60” work surfaces, providing separate zones for tasks like document review and video calls.
   • Built-in under-desk storage drawers for confidential files, and cable management ports to reduce clutter.
    
3. Aesthetic Customization: Light oak finish with matte black frames, matching 85% of the client’s customer decor preferences.
4. Timeline & Scale: Deliver 100 desks within 10 weeks, to restock inventory ahead of Q3’s office upgrade season.

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3. Customization & Design Process

• Finish & Layout Validation: Light oak with a matte black frame was selected after a client survey showed it was the most popular choice for modern Scottish offices.
• Prototype Testing: A full L shape desk was shipped to Edinburgh for a 7-day trial with a university department. A project manager noted: “The L-shape lets me keep my project files separate from my laptop, and the cable ports keep my workspace tidy during virtual lectures.”
• 3D Rendering Alignment: MEI YI provided 3D renderings of the desk in a 3m x 3m private office, confirming it fit UK standard office dimensions and left space for ergonomic seating.

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4. Production & Quality Assurance

• Production Schedule:
  • Weeks 1–2: Sourced FSC-certified E1-grade light oak, fire-resistant MDF, and matte black steel frames.
  • Weeks 3–9: Mass production (2 lines, 15 units/week per line) with 2 full-time quality inspectors.
  • Week 10: Final inspection and protective packaging.
   
• Rigorous Quality Checks:
  1. Compliance Testing: 10% of desks were tested for E1 emissions and UK fire safety standards—all passed.
  2. Functional Testing: Drawers were cycle-tested 200 times for smooth operation; cable ports were verified for multi-device use.
  3. Durability Testing: Frames were load-tested to 200kg, confirming stability for heavy monitors and documents.
   

  

5. Logistics & Delivery

• Packaging: Each desk was flat-packed and wrapped in scratch-resistant film, with reinforced cardboard corners to protect the light oak finish.
• Customs Clearance: Pre-submitted ISO/E1/fire safety documents cleared the Port of Felixstowe in 1 day, avoiding typical delays for uncertified goods.
• Final Delivery: The 100 desks arrived 2 days early (9.5 weeks total). MEI YI included an English assembly guide and a local Edinburgh contact for post-delivery support.

6. Customer Feedback & Project Results

• Sales Performance: 82 of the 100 desks were sold in Q3 (30% faster than prior inventory turnover), with key clients including a Edinburgh tech startup (25 desks) and a Scottish university (18 desks).
• Client Satisfaction: 94% of customers rated the desks “excellent” for design and functionality. One startup founder said: “The L-shape maximizes my small office space, and the finish matches our brand perfectly.”
• Cost & Margin Benefits: MEI YI’s pricing was 25% lower than European imports, boosting the firm’s profit margin from 22% to 37%.
• Repeat Partnership: The client placed a follow-up order for 80 desks 6 weeks later, to meet Q4 demand from UK corporate clients.