1. Client Background

The client is a well-established hospitality group based in Spain, operating multiple boutique hotels, cafés, and lounge spaces. As part of their 2024 facility upgrade, they planned to unify seating across various locations while enhancing comfort and durability for high-traffic commercial use.

After researching several suppliers from Europe and Asia, the customer contacted our company due to our strong capabilities in commercial leather sofa manufacturing, flexible customization options, and proven experience in large-scale furniture projects.

2. Customer Requirements & Project Objectives

During the initial communication, the client highlighted three main demands:

1. Premium genuine leather with a soft, elegant texture suitable for boutique interiors.

2. Long-lasting commercial durability, as the sofas would be used daily by hotel guests and café visitors.

3. Uniform craftsmanship and color consistency across all 100 sets to match their brand aesthetic.

Additionally, the customer requested custom dimensions to fit various lounge corners, hotel lobbies, and private guest areas.

3. Customization & Design Process

To meet the customer’s expectations, our R&D and design team created a tailored solution:

• Leather Selection: Multiple full-grain and top-grain leather samples were provided, along with color charts and finish options.

• Ergonomic Testing: Cushion firmness and seating depth were adjusted to achieve a balance of comfort and support.

• Frame Enhancement: A solid wood + steel reinforcement structure was chosen to ensure long-term durability for commercial environments.

• Color Coordination: The client ultimately selected two main color themes—deep walnut brown and modern slate grey—to match their hotel design palette.

• Prototyping: A full sample was produced and shipped for final approval before bulk production.

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4. Production & Quality Assurance

After prototype confirmation, the order entered mass production.

Our quality control process included:

• Strict leather surface inspection for natural grain consistency

• Cushion resilience testing to guarantee long-term comfort

• Frame stability checks and load-bearing tests

• Edge stitching and seam durability verification

• Final product inspection before packaging

The entire production of 100 sets was completed within 28 days, meeting the customer’s required timeline.

5. Logistics & Delivery

Given the large order volume and long-distance shipping to Spain, our logistics team arranged:

• Professional export-grade packaging with foam protection

• Two separate shipment batches to match the customer’s installation schedule

• Real-time transportation updates throughout the shipping process

The goods arrived at the designated Spanish port smoothly, with all products intact and well-protected.

6. Customer Feedback & Project Results

After installation in their hotels and lounge spaces, the customer reported:

• Significant improvement in interior ambiance due to premium leather aesthetics

• High comfort ratings from hotel guests

• Excellent durability, especially in high-traffic café areas

• Strong brand consistency across multiple locations

The customer expressed strong satisfaction and has already discussed potential future cooperation for their upcoming branches in Madrid and Barcelona.